Q. What does a customer's card type mean?
A. Fuel and Oil only - a cardholder can only buy fuel, oil and car washes.
Automotive Services - a cardholder can make any vehicle-related purchase.
All Services - any type of purchase can be made from a participating merchant.

Q. How can I decrease what I am paying in merchant ser vice fees (MSF)?
A.By extending your settlement period you can further reduce the percentage that you pay in MSF. The available settlement periods are 7, 14, 21 and 28 days.

Q. Which service stations accept a DualCard?
A.The DualCard can only be used at Caltex (including Challenge) and Shell fuel sites.

Q. What is your floor limit and what do I do if it is exceeded?
A.Cardlink's floor limit is $750 per transaction, if the purchase exceeds this amount then you will nee d to call 0800 655 601 for authorisation. Once the transaction has been approved, it will need to be processed manually. Cardlink cannot settle unauthorised purchases that exceed the floor limit.

Q. How do I get a merchant handbook?
A.Give Cardlink a call on 09 574 7777, and Cardlink will be happy to send you one

Cardlink is happy to help you if you require any more information. Please feel free to contact one of their customer service representatives on 09 574 7777.