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Auto Assist Plus is a fantastic new service for you, our valued customer.
This is an exclusive 24hr roadside assistance package offering increased driver
benefits at a specially negotiated rate. The bottom line is - you
get more, but pay less. Here's how it works:
Auto Assist Plus is fully supported by the AA. When you subscribe to
AutoAssist Plus you will receive the same award-winning, 24hr service the AA
currently offers their own members, but with the following differences:
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for each cardholder who requires cover, your initial investment is only $36 for
membership then just $3 per month;
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for convenience we will charge to your card;
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as an added bonus Auto Assist Plus provides you with a free one-day car rental
from Thrifty (this could be a life saver if your car breaks down and you're
left without wheels - conditions apply).
Your Auto Assist Plus membership covers you as a personal cardholder regardless
of the vehicle you are driving*. If you have a vehicle card, it covers that
vehicle regardless of the driver.
The fact is - they have yet to invent a car that never breaks down. And there's
no telling when an accident is going to happen. Wouldn't it be great to know
that help is just a phone call away. It could be, with Auto Assist Plus
* Conditions Apply
Standard attendance charges apply to vehicles under 3500kg. Additional charges
will apply to vehicles above this weight.
JUMP START your membership today!
Check out the Service Details to see what you're covered for then simply
complete the form below. We will send you confirmation of your membership to
Auto Assist Plus. It's that easy. Any questions just call us on 0800 663 886.
Service Details
1.0 OVERVIEW
1.1. The AA provides the following services to Cardlink customers who subscribe
to the Auto Assist Plus service.
1.2. Where the customer is a personal cardholder, they shall be entitled to the
service for any vehicle in which they are the driver.
1.3. Where the customer is a vehicle cardholder, they shall be entitled to the
service for only the vehicle registered on that card.
1.4. Should the dispatched service provider be unable to resolve the call,
towage of the vehicle to a place of safety or the nearest approved place of
repair will be arranged.
1.5. At any time you may write to us and cancel your membership. Ceasing
payment of the monthly service charge will immediately cancel your membership
and therefore your cover. Your cover will then cease at that time. Please note
that if you wish to rejoin again at a later date, you will incur another
joining fee.
2.0 DETAIL OF AUTO ASSIST PLUS COVER
2.1. Auto Assist Plus members are entitled to 3 callouts annually from the
anniversary date of subscribing to the service. Any excess charges will be
charged to the cardholder’s card. Any callouts over and above the set
annual limit will be charged to your card at $25 per callout, plus any callout
service charges incurred.
2.2. The service covers mechanical, non-mechanical and collision related
incidents.
2.3. In the event that your vehicle cannot be mobilised and is towed for
repair, Cardlink will pay for one free car rental day per year. These may
accumulate up to a maximum of three days, if not used. The free rental day will
be provided through Thrifty and will be an economy level car. To take up this
option you must collect the car from one of their 20 locations nationwide
– subject to availability.
2.4. AUTO ASSIST PLUS SERVICE – MECHANICAL RELATED The attending service
provider will only attempt to rectify any non-collision or non-insurance
related mechanical failure that has disabled the vehicle and made it unsafe or
unable to be driven.
2.4.1. Vehicle Recovery (Metro Area) Where the nominated vehicle cannot be
mobilised at the home or the roadside following a breakdown, recovery will be
provided as follows:
2.4.1.1. Recovery shall be provided to the closest authorised place of repair
to the breakdown site.
2.4.1.2. Where the cardholder has had 3 callouts since their last anniversary,
recovery shall be provided to the driver’s choice of repairer and cost of
recovery shall be charged to the cardholder.
2.4.2. Vehicle Recovery (Rural Area) Where the nominated vehicle cannot be
mobilised at the roadside following a breakdown, recovery will be provided as
follows:
2.4.2.1. Recovery shall be provided to the closest authorised place of repair
from the breakdown site to a limit of 100 kilometres or up to $100.00. Any
additional cost over and above the limit will be at the expense of the
cardholder.
2.4.2.2. Where the cardholder has had 3 callouts since their last anniversary,
recovery shall be provided to the closest authorised place of repair or
driver’s choice of repairer and cost of recovery shall be charged to the
cardholder.
2.4.3. Remote Areas Where a breakdown occurs in a remote area service will be
provided by the service provider, however service delivery may be subject to
lengthy delays brought about by breakdown location and service provider
availability and accessibility.
2.4.4. Trailer Towing Where possible, towing will be provided, for any other
form of trailer body that is attached to the caller’s nominated vehicle
(“the Attachment”) where the vehicle has experienced a roadside
breakdown and requires towing.
Provided that the vehicle and the Attachment can be transported by one standard
towing vehicle to its destination the cost may be within the standard single
tow. However any additional costs that may be incurred (for example, storage of
the Attachment) shall be at the expense of the cardholder.
In all cases the decision regarding whether the vehicle requires towing will
rest with the service provider.
2.4.5. Limits for On-tow Trailers Services may be provided for trailers on tow
at the time of the breakdown up to a maximum 7 metres in length (excluding
tow-bar). When recovery of vehicle is required, the service provider may tow
trailers on tow at the time of the breakdown if they are not required to be
lifted and carried.
Any Attachment that is un-roadworthy, overloaded, or is in an unsafe condition
will only be towed or transported at the cardholder’s expense and where
such towing or transportation is, in the opinion of the service provider,
permitted by law.
2.5. NON-MECHANICAL
2.5.1. Wheels and Tyres The service provider will change a damaged tyre/wheel
with the vehicle’s serviceable spare, where it is roadworthy and
compatible with the other tyres/wheels on the vehicle.
Where the spare is not serviceable, roadworthy or compatible, recovery to the
nearest facility able to supply and/or repair the tyre/wheel will be provided,
at the expense of the cardholder.
2.5.2. Flat Batteries The service providers will provide a battery boost and
any other practical assistance at the roadside to start the vehicle.
2.5.3. Faulty Battery Where the vehicle cannot be mobilised at roadside due to
a faulty battery, and therefore requires a new battery, the service providers
will offer the driver a referral to a specialised battery provider* at the
expense of the cardholder. Where possible preferential rates will be offered.
* Auckland, Wellington and Christchurch
Where the vehicle cannot be mobilised at the roadside due to a faulty battery,
which is outside specialist battery service coverage a recovery to the nearest
facility to supply a battery will be provided. The cost of the replacement
battery will be at the expense of the cardholder.
2.5.4. Lockout Where the vehicle is unable to be accessed due to lockout, the
service provider will attempt to open the vehicle. This action will be subject
to satisfactory proof of ownership or owner authority to drive the vehicle. The
owner or the owner’s representative (the driver) may also be required to
sign an indemnity releasing the service provider and Cardlink from any
liability should damage be caused by such forced entry.
2.5.5. Lost Keys Where the vehicle is unable to be accessed due to lockout, the
service provider will attempt to open the vehicle. This action will be subject
to satisfactory proof of ownership or owner authority to drive the vehicle. The
owner or the owner’s representative (the driver) may also be required to
sign an indemnity releasing the service provider and Cardlink from any
liability should damage be caused by such forced entry.
2.5.5.1. Where necessary, if a vehicle can not be started due to keys being
lost, and where a replacement key is available, the service provider will
arrange for pickup of the key from the residence of the cardholder, provided
the caller has informed the service provider at receipt of the call that prior
arrangement has been made by the driver to make available the keys to the
service provider.
2.5.5.2. Arrangements can be made for the key to be couriered to the driver of
the vehicle from either the cardholder’s residence or from the vehicle
manufacturer’s dealer as soon as practical or within 24 hours depending on
the availability of courier services.
Where a replacement key is required the service provider will arrange for
either a locksmith to attend or arrange for the vehicle to be transported. The
maximum contribution is $40.00 for either a locksmith to attend or provide
recovery to the nearest service repairer.
2.5.5.3. The cost of the replacement key will be at the expense of the
cardholder.
2.5.6. Out of Fuel (excluding CNG & LPG) The attending service provider
will supply $20 of fuel to enable an “out of fuel” vehicle to be
driven. You will not incur the delivery expense as this is covered by your free
callout.
Where it is not practicable to provide fuel, recovery of the vehicle will be
provided to the nearest service station.
2.5.7. Out of Fuel – CNG & LPG Recovery of the vehicle will be
provided to the nearest facility to supply the relevant gas; the vehicle
recovery will be at the expense of the cardholder.
2.5.8. Incorrectly Fuelled As a result of the registered vehicle being
incorrectly fuelled towing will be organised to the nearest place of repair or
safety. Recovery limitations apply. Draining of the fuel and any further towing
will be at the cardholder’s expense.
2.6. OTHER CONDITIONS OF AUTO ASSIST PLUS
2.6.1. Public Legal Roads Service will only be provided to the
cardholder’s disabled vehicle on constructed roads/driveways that are
legally and safely trafficable by conventional two wheel drive vehicles and/or
the towing/recovery vehicle (where required) as determined by the service
provider.
2.6.2. Vehicle Rescue Where the vehicle becomes disabled off a legally
designated/formed public road (such as beaches, fields or creek beds), vehicle
rescue may be arranged at the discretion of the service provider, and at the
cardholder’s expense.
2.6.3. Bogged Vehicle Recovery Service will be provided to cardholder’s
stranded on a public road and where no special equipment such as power winches
or extended cables etc are required.
2.6.4. Special Equipment Should special equipment be necessary to effectively
deliver service and/or where the service provider has to return to their
facility to obtain any special equipment, the additional cost involved will be
charged to and paid by the cardholder.
2.6.5. Natural Disasters Cardlink reserves the right to alter and/or offer
alternative assistance where a natural disaster places extraordinary demands on
the provisions of service. Where a disabled vehicle cannot be reached, (for
example due to floods or slips, fire etc), the service provider will attempt to
provide whatever alternative assistance is practical under the circumstances.
Any such assistance will be at the discretion of the service provider. The
service provider will provide assistance on a best endeavours basis and offer
to contact a towing contractor to attend the vehicle.
2.6.6. Unattended Vehicles Vehicles, which are found to be unattended by the
caller at the time of breakdown, will not receive service under any
circumstances. The owner or the owner’s authorized representative (the
driver) must wait with the vehicle until the service provider arrives. Where
the disabled vehicle is found to be unattended, the roadside assistance job
will be aborted and noted.
Any subsequent calls for service (deemed by the service provider to be for the
same incident) will be at the cardholder’s expense.
2.6.7. Unauthorised Attempted Repairs Where the service provider attends a
roadside assistance call and under initial inspection reasonably considers a
prior attempt to repair the vehicle has caused damage and the vehicle cannot be
started or driven without further risk of damage, the cardholder may be
required to sign an indemnity releasing the service provider and Cardlink from
any liability should any claims be made in future against the service provider.
3.0 COLLISION CARE
An accident can be a traumatic experience, so as an Auto Assist Plus member you
can benefit from a Case Manager to help guide you through it.
The Case Manager shall take all steps to provide the cardholder with
“peace-of-mind” in the event of a collision, including:
• Reassurance by phone and activate emergency services (if required).
• Notify anyone of delay on request.
• Contact with 24 hour medical, legal counselling or trauma counselling
(if required).
• Provide the caller with “what to do next” information.
• Ensure the customer is made mobile.
• Notify client outlet of all relevant information, i.e. vehicle location.
• Arrange a replacement vehicle (if required) at the driver’s cost.
• Arrange emergency accommodation (if required) at the driver’s cost.
• Arrange alternative land transport to either a place of residence or
location to obtain a replacement vehicle from a rental company (if required) at
the driver’s cost.
• Organise the vehicle to be recovered and stored (if required).
• Informing the Cardlink approved repairer.
• Keeping the Cardlink customer informed.
All cost associated with recovery, storage, replacement vehicle, accommodation
or alternative land transport will be at the expense of either the cardholder
or their insurance company.
These details are current as at the 1st August 2006 and may be changed from
time to time.
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AutoAssist Plus Member Benefits:
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24/7 help is on the way
Murphy's Law says your car will break down in the worst place, at the worst
time. As an AutoAssist Plus member, you'll receive 3 free callouts per year.
Calling for Help
Our service is supported by the AA whose national response centre operates 24
hours a day and it's equipped with electronic mapping systems to help pinpoint
your location, no matter where you are. 91% of the time we can mobilise you at
the roadside. For help, call us toll free on 0800 655 176 from your landline or
*2273 from your mobile.
Response Times
Fully qualified mechanics and auto-electricians will do their best to reach you
within half an hour.
Vehicle Towing
Where possible, your vehicle will be mobilised at the roadside. If not, your
car will be towed to the nearest Auto Assist Plus contractor or place of
safety.
Free Car Rental
If your car is taken for repair, you are entitled to 1 free economy rental car
for one day from Thrifty each year. If you do not use your rental day, you may
accrue up to a maximum of 3 days.
Flat Battery
Your battery will be tested and if it can be recharged the car will be
jumpstarted for you. If it needs replacing, a mobile service can come to you
and change it on the spot (available in selected regional areas only).
Key Lock Out
It could happen to anyone - and often does. A call will soon have you back in
your car.
Flat Tyre
Your tyre will be happily changed for you.
Fuel Delivery
Run out of fuel? You can get $20 worth of petrol or diesel. Delivery is free
although the cost of the fuel will be charged to your card.
Shattered Windscreen
Our service provider will either refer you to the nearest repairer, or arrange
a repairer to come to you.
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